frequently asked questions
What size should I order?
You can find more information by checking out our size guide
We recommend, where possible, that you check the measurements of the clothing that the child is already wearing and then compare those to the measurements on our charts. The clothing is designed to be loose fitting, so also keep this in mind when measuring.
Can I send my order as a gift?
Of course you can. You can add a gift card with a customised message free of charge, simply add your message to the ‘Order Notes’ box at checkout. We will also not place any invoicing information in with the gift.
If you’ve already placed your order and would like to add a card, please contact us with your order number via; email@example.com and if your order has not shipped, we will include your card and message.
Can I purchase items to be sent to a charity or hospital as a gift?
We would be more than happy to assist you in this, please contact us; firstname.lastname@example.org and we will arrange for your gift to be sent directly to the charity or hospital of your choosing.
I work for a charity group and would like to purchase Cocooned ® items for that charity
We have packages for charity groups and would love to speak with you, please contact us via; email@example.com and we will be in touch.
How can I get access to Cocooned ® clothing via my local charity group?
We understand that caring for a child in hospital is a very difficult time and impacts families financially. This is why we are always interested in working with charity groups to enable as much access to Cocooned® clothing as possible. If your charity group does not have Cocooned® outfits available to you, please let them know they can contact us and receive a special rate. We want all children to be wrapped in love, when handled with care.
What do I do with my Cocooned ® outfit now I no longer need it?
We would love for the outfit to be used again. You can donate directly to your local hospital or children’s charity. There is also a wonderful company called Hello Yello Clothing who sell and also re-home accessible clothing. Please feel free to get in touch with Charlotte and she would love to find a new family to benefit from this clothing.
Alternatively, you can send it back to us and we will pass it on to a charity group or hospital to be used again.
How do I best care for my Cocooned ® garments?
To keep the outfit in optimal condition, we recommend that you gentle machine wash in cold water less than 30 DegC (86 DegF), with like colours, and line dry. If you wish to iron the garment, cool iron on reverse side of print and printed care instructions. Also take care of resin studs when ironing. If an iron is too warm, it can melt the studs if it comes into contact with them.
Can I tumble dry my outfit?
We strongly recommend you line dry, this is to get the most out of your clothing, and take care of the 100% organic cotton.
If you require any more information or have any other questions, please don’t hesitate to contact us; firstname.lastname@example.org