terms and conditions

This website is operated by Cocooned® Any queries can be directed to info@cocooned.com.au 

Please take few moments to read the information below regarding the legal terms and conditions and privacy policy that applies to your use of the Cocooned® website and any products you purchase from us.

If you do not agree to these terms and conditions, please do not use our website.

By using this website you are bound by these terms and conditions which form a legally binding contract between you and Cocooned®. 

For the purposes of these terms and conditions, “us”, “our” and “we” refers to Cocooned® / cocooned.com.au “you” and “your” refer to you, the client, visitor or person using our website.

Cocooned® PO BOX 3018 Murrumbeena VIC 3163

Website Use

We take the utmost care to provide accurate content, including but not limited to, images of products, product information, product pricing, policies and website content. Product prices, availability and policies are subject to change without notice. However, every effort will be made to keep our website updated.

Displayed prices are subject to final approval at time of order fulfilment. Items may differ from images, as images are for representational purposes only. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up to date.

We are not liable to you or anyone else for any loss in connection with the use of this website or a linked website.

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party. You recognise and agree that the content contained within the Cocooned® website is intended solely for your own personal, non-commercial use.

Privacy Policy

Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy.

Your privacy is important to us, and Cocooned® is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.

Registered users may receive additional announcements from us about products, services or special deals.

At any time users can choose not to receive information by emailing us: info@cocooned.com.au

We offer links to other Websites. Please note: When you click on links to other Websites, we encourage you to read their privacy policies. Their standards may differ from ours.

If our policy on information collection or uses changes, we will update this policy page.

Copyright

Cocooned® owns this website and, unless otherwise indicated, owns or is approved to use all content and other material appearing on this website. The material on this website is protected by copyright under the Australian Copyright ACT of 1968 and may not be used, displayed or reproduced in any form, without written permission from Cocooned®.

Images

We have done our best, in accurately representing the colours, size and shape of our products displayed on this website.

We can not guarantee the accuracy of a colour displayed on you your computer or device as they can be affected by many factors.

All Cocooned® images are copyright as above.

Cocooned’s Pricing Policy

Our website displays all prices and offers in Australian dollars and exclude GST.

All orders shipped within Australia, currently will not be charged GST, and no other tax will be applied. The displayed prices and offers on our website at time of your order will be honoured.

Overseas customers (outside of Australia) on purchasing our products, will be charged the final price calculated in accordance with the exchange rate, upon final processing of the transaction.

For more on shipping, please see our shipping information.

Returns and Refunds

Our returns and refunds policy is in accordance with the Australian Consumer Protection Legislation.

If for any reason you need to contact us about your order, please do so immediately via email at orders@cocooned.com.au – we must be notified within 7 days of receipt of goods.

If a return or exchange has been agreed upon, proof of purchase will be required, and goods must be returned in original, brand new, unwashed, unused, resalable condition with tags.

Please note: return shipping for exchanged goods is the responsibility of the customer, and we highly recommend that any items returned to Cocooned® have tracking. 

Cocooned® will not be responsible for any exchanges that go missing.

Any refunds will be processed promptly and payment made by the same method that you made payment (other than at a pop up stall). Refund payment may take up to 10 business days to be received.

Discounts and codes for other businesses

cocooned.com.au will at times provide discount codes and coupon codes for other businesses. Cocooned® takes no responsibility for the working or terms associated with these codes. If you are experiencing difficulties with certain codes, you need to contact the company responsible directly.